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December 1st, 2023 - PRODUCT RECALL
- KEY19 Octopus Penguin & Dolphin LED Sealife Keyring with Sound
- Batch 19
- EAN Barcode: 5055071692581
- Goods were supplied from August 2022 to January 2023.
It has been brought to our attention that the sealife design within our LED keyring range can pose a potential safety risk when the battery cover is removed. The battery cover cannot be removed without the aid of tools, so the risk is only present if the cover is removed. When the cover is in place these products pose no risk. The screws that hold the battery cover in place, when removed, are not attached to the battery cover, they are loose, therefore could become separated. If the battery cover is not replaced and secured with the provided screws, then the button batteries which are small parts, have the potential to be accessible to children and could be swallowed, causing serious internal chemical burns when ingested.
At Puckator, the safety and satisfaction of our customers is one of our main concerns and we take all necessary steps to ensure that the products we supply comply with all safety regulations.
It has come to our attention that the sealife design of our LED keyring range has a potential risk. The products and batch numbers in question are stated above and were sold between August 2022 and January 2023.
The issues that we have been made aware of, relate to the screws that hold the battery cover in place. These screws cannot be removed without the aid of tools, so when the cover is in place and the screws secured the product poses no risk. It is only when the battery cover is removed to replace the batteries that there is a potential risk as the screws are loose and not attached to the battery cover and could become separated or lost. If the screws are misplaced while the cover is removed, then access to the button batteries poses a potential risk to small children under 3 if they are ingested.
Any issue raised with a product is investigated thoroughly, therefore, after reviewing the information provided, we are recalling these products.
No other products are affected, this only relates to this design and batch number, and this does not apply to any future stock due to arrive for this product.
What to do next
If you purchased this item between the dates shown above in the EU and have any remaining stock of batch 19, we would be grateful if you could get in contact with us so we can arrange for a credit note to be issued for any unsold stock and arrange a collection or advise about safe disposal for any remaining stock.
If you have any concerns or questions regarding this recall, please contact our customer service team who will be happy to help.
We regret the inconvenience caused, and we would like to thank you for your cooperation with this product recall.